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[September 2, 2019- 5:35 pm] 

ATTENTION ALL CUSTOMERS:

As we wait for the possible impacts of Hurricane Dorian, our crews remain poised to respond to extensive service outages.

As a friendly reminder, we urge our customers to stay safe and vigilant in monitoring the storm. Continue to follow evacuation instructions and pay attention to media, state and local officials as the track of the storm has been changing and may continue to change.

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[September 2, 2019- 8:00 am] 

ATTENTION ALL CUSTOMERS:

Evacuations have been ordered [or are being ordered] for the following Florida coastal areas.

GLADES COUNTY
A voluntary/phased evacuation was ordered as of Friday, August 30, all low lying areas, mobile home parks and RV parks for the following communities: Moore haven, Palmdale, Lakeport, Washington Park, Buckhead Ridge and Uncle Joe Fish Camp

MARTIN COUNTY
As of 1pm, Sunday, September 1
Mandatory evacuations of Zones A-B; this includes Hutchinson Island, Jupiter Island, Sewall's Point, low lying areas, and mobile and manufactured homes.

NASSAU COUNTY
As of 8 am, Monday, September 2, evacuation orders have been issued for Zones A, C and F.

OKEECHOBEE COUNTY
A voluntary/phased evacuation was ordered as of Sunday, September 1, 2019 for residents living in RVs, mobile homes and low lying areas, and those areas prone to flooding.

PALM BEACH COUNTY
As of 1 pm, Sunday, September 1, evacuation orders were issued for those who live in Zone A [mobile homes, sub-standard housing and low-lying areas prone to water intrusion] and Zone B [the barrier islands, land areas north and south of the Jupiter Inlet, and other surge-vulnerable areas south along the Intracoastal Waterway to the Broward County line].

VOLUSIA COUNTY
As of 10 am, Monday, September 2 evacuation orders have been issued for residents who live on the beachside and in low-lying areas, RVs and mobile homes.
PLEASE REMEMBER, Florida residents do not have to wait until evacuation orders have been issued to evacuate.

FLORIDA EVACUATION ORDERS
All Florida counties can find up-to-date evacuation orders here:
https://floridadisaster.org/info/

TRAFFIC
Florida 511: Get up-to-the-minute, real-time traffic conditions and incident information for the State of Florida with Florida 511 here: https://fl511.com/

KNOW YOUR ZONE
To determine if you are in a designated evacuation zone, click here: https://floridadisaster.maps.arcgis.com/apps/webappviewer/index.html?id=c788060028cb43809a25744ead39c0d6

 

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[September 1, 2019- 10:00 pm] 

ATTENTION ALL NORTHWEST CUSTOMERS:

We are aware of the outage impacting the Malone and Greenwood area. We appreciate your patience as our crews continue to work until power has been restored. To report a service outage online, visit fpuc.com/reportoutage

 

 

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[September 1, 2019- 2:50 pm] 

ATTENTION ALL CUSTOMERS:

We are closely monitoring Hurricane Dorian, and our emergency response plans have been activated. 

FPU is committed to keeping you, your loved ones and the communities we serve safe, and we urge you to be prepared for Hurricane Dorian and its potential impact. Remember, this Storm’s track could change direction at any time.

As you prepare for Hurricane Dorian, please carefully review the important safety tips and information below.

IMPORTANT SAFETY TIPS BEFORE THE STORM

• Customers should move or secure all loose items (grills, patio furniture, plants/portable planters, etc.) that can cause unnecessary damage to your home or gas meter.
• Disconnect garden hoses and store them in a safe place as they can become a hazard if left in the open during severe weather.
• Customers should not shut off their gas supply at the meter. Only authorized utility or emergency personnel are permitted to operate meter equipment.
• If you so choose, you CAN turn off the natural gas to your individual appliances at the valve located behind each piece of equipment.

IMPORTANT SAFETY TIPS DURING A HURRICANE

• Remain indoors and stay far away from windows, skylights and glass doors.
• In the unlikely event your gas service is interrupted, please do not attempt to turn your gas back on.

SAFETY TIPS AFTER THE STORM

• If you smell a distinct rotten egg odor or otherwise sense a gas related emergency, please leave the area and call 800.427.7712 immediately
• Do not operate any gas appliances that you suspect have been flooded or damaged.
• Do not remove fallen trees or do any digging without calling 8-1-1 to locate your utility lines.
• Call FPU to have our trained technicians relight your pilot lights, inspect your appliances to ensure they are in proper working condition and turn your natural gas back on, if needed (All FPU personnel carry ID to be presented upon request)

Leave the area and call FPU at 800.427.7712 immediately if:

• Your gas service is damaged in any way, which would be an extremely rare event
• A gas pipeline has been broken or damaged
• You smell a distinct rotten egg odor

Or, call 9-1-1 once you safely leave the area, if the smell is particularly strong or you sense a more serious emergency. In case of a gas emergency, remember:

UNTIL SECURELY OUTSIDE THE LOCATION, DO NOT:

• Use a cell phone or telephone
• Smoke, light a match or do anything else that may cause a spark
• Turn on or off any electric switches
• Ring the doorbell or open any garage doors
• Start or operate a motor vehicle

 

TO KEEP YOURSELF AND YOUR LOVED ONES SAFE, DO NOT USE GENERATORS INDOORS! Only use generators outdoors and away from all doors, windows and vents as generators can rapidly produce high levels of carbon monoxide.

Remember that you can’t smell or see carbon monoxide—and if you start to feel sick, dizzy or weak while using a generator, get fresh air right away.

DOWNED POWER LINE? IMPORTANT FPU SAFETY REMINDERS!

Please stay safe. Always assume a downed power line is energized and stay away.

FPU electric customers can report all downed power lines at 800.427.7712.

For more tips and hurricane related information, please visit: FPUC.com/HurricaneSafety

 

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[September 1, 2019- 8:45 am] 

ATTENTION ALL CUSTOMERS:

Before the storm, FPU wants to take a moment to remind you about utility scams. Often scammers will contact you by phone or email acting as a company representative to obtain payment or personal information. 

Protect Yourself From Scammers

Protect yourself from scammers. The first step to protecting yourself is to recognize suspicious activity. New and common scams include impersonators who:

• Pretend to be from your utility. (Your caller ID might even display the name of your utility)
• Threaten to turn off your utility service unless you act immediately
• Demand immediate payment – often by prepaid debit card

Ways To Protect Yourself

FPU may contact you regarding a past due bill. To avoid being the victim of a potential scam, we recommend that you ask the caller two or more questions pertaining to your bill that only an FPU Representative would know. For example:

• What is my account password? (If you have not registered one with us, we recommend you do so for safety reasons)
• What were my last two bill amounts?
• What was the amount of my last two “meter reads”?
• What forms of identification did I use to start my service?

How To Respond To Suspicious Activity

If you believe you’ve encountered scammers posing as FPU employees, or involving the name and likeness of another utility company, please take the following steps:

• Hang up the phone, or close the door
• Call your utility company’s direct and verified phone number. You can find this number on your utility bill, as well as the company’s website
• Do not give the caller or visitor a prepaid card, a wire transfer or any other form of payment that may be difficult for law enforcement to trace
• Ignore suspicious requests for personal information, such as bank account numbers, user names and passwords, credit card numbers, and Social Security numbers
• Delete and block any emails from utilities that are not your service provider
• Delete all suspicious emails that require immediate action to verify or provide personal information

Report Fraud Or Scams

If you have been the victim of a scam, please contact us by calling 1.800.427.7712. You can also contact the authorities listed below:

• Federal Trade Commission (File A Complaint Online. Or Call 1.877.382.4357)
• Your Local Police Station
• Your State Attorney General’s Office

Need Assistance?

Our Customer Care Call Center is now open from 7:00am-7:00pm.

To reach an FPU Representative, call 800.427.7712.

 

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[August 30, 2019- 2:45 pm] 

ATTENTION ALL CUSTOMERS:

FOR IMMEDIATE RELEASE
August 30, 2019

Florida Public Utilities Company Monitoring Hurricane Dorian and Preparing for Potential Florida Landfall

Customers urged to proactively prepare for the storm

FERNANDINA BEACH, FL – Florida Public Utilities Company (FPU) is monitoring the current projections of Hurricane Dorian and preparing to respond around the clock as safely and quickly as possible in the event the Storm impacts FPU’s service area. Some forecasts indicate the Storm may make landfall in Florida as early as Tuesday, September 3. FPU is adjusting Company staffing and preparing electric, natural gas and propane personnel to respond to any potential service interruptions that may result from heavy rain and high wind gusts from the Storm.

Just as FPU prepares, the Company is asking its customers to have emergency plans in place for their families. As with previous hurricanes, FPU is asking customers to closely monitor any storm developments and to follow the advice and guidelines of local government.
Customers should report service interruptions to FPU at 1.800.427.7712 or on the web at www.FPUC.com/ReportOutage. For hurricane updates and additional safety information, please visit FPUCHurricaneUpdates.com and follow FPU on Twitter and Facebook.

Should the Storm impact FPU customers, the restoration priority plan calls for initial restoration to critical community infrastructure, such as public health and safety organizations. Restoration efforts will begin when conditions are safe to do so.

Safety is a priority at FPU and customers are asked to proactively prepare for the Storm by having access to the following items:

• Flashlights
• New batteries
• Battery-operated clock radio
• Corded telephone
• Fully charged cell phone
• Non-perishable foods
• Water – one gallon of water per person per day for at least three days for drinking and sanitation
• First aid / emergency kit
• Local maps
• Blankets

FPU urges customers to consider filling the fuel tanks of their vehicles in the event a power outage affects service to neighborhood gas stations. For customers who rely on well water, filling a bathtub with water in advance of severe weather is strongly encouraged. Customers using a generator should follow manufacturer’s instructions and be sure to locate generators outside, in well-ventilated areas.
Customers with special needs, such as those who may be elderly, disabled or dependent on electricity for medical equipment, should have alternate arrangements in place should they experience an extended power outage.

If you discover a downed electric wire or power line, assume it is energized and stay as far away as possible. Call 1.800.427.7712 immediately to report the location of the power line. Natural gas and propane customers should not turn off their gas supply at the meter. Only authorized utility or emergency personnel should turn your meter valve on or off. If you smell natural gas, get to a safe location and call 1.800.427.7712 or 911 immediately.

After the Storm, natural gas and propane customers should not operate any appliances believed to be damaged or flooded. Call FPU to have a trained technician re-light your pilot lights and inspect your appliances to ensure they are in safe condition.

About Florida Public Utilities Company
Florida Public Utilities Company is a wholly-owned subsidiary of Chesapeake Utilities Corporation (NYSE: CPK). Headquartered in Fernandina Beach, Florida, FPU distributes natural gas and propane and provides electric services to approximately 100,000 customers in markets throughout Florida. For more information, visit www.fpuc.com.

# # #
For more information, contact:
Justin Mulcahy
Public Relations Manager
302.217.7050
jmulcahy@chpk.com

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[August 30, 2019- 12:00 pm] 

ATTENTION ALL CUSTOMERS:

As of the latest advisory, Dorian is forecast to be an extremely dangerous MAJOR HURRICANE as it approaches Florida on Sunday and Monday. A slow movement is expected near landfall as it moves near and over Florida bringing increased heavy rainfall and flash flood threat. It is important to pay attention to media and local officials as the track of the storm has been changing and may continue to change rapidly.

If you haven't already, take a moment to review our hurricane safety tips with your family and loved ones.

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[August 28, 2019- 9:30 pm]